How Can We Help?

All policies including Privacy Policy, Terms & Conditions, and Return Policy are available in the Help Center.

Support hours may vary depending on city and service availability.

You can reach Sevora support via in-app help, email, or customer care.

Yes, before a delivery/stylist is assigned.

Yes, before the order is dispatched.

You can enable push notifications from your app settings.

The Sevora app is available on iOS and Android app stores.

No. There is no obligation to buy any item.

Stylist availability depends on your location and service slot.

Yes. Selected “Try Now” orders may include stylist-assisted recommendations.

Use the size guide on the product page or choose “Try Now” to try items at home.

Every product undergoes quality checks before dispatch.

Yes. All products on Sevora are 100% authentic and brand-verified.

Some products like innerwear, accessories, or customised items may not be eligible for return.

Exchanges are available for eligible products, subject to availability.

Refunds are typically processed within 3–5 business days.

Returns can be initiated from the Orders section in the app.

Yes. Sevora uses secure and encrypted payment gateways.

Any applicable delivery or service charges are clearly shown at checkout.

You are charged after the try session for only the items you keep.

Sevora accepts credit cards, debit cards, UPI, net banking, and supported digital wallets.

Service availability depends on your city and warehouse coverage. Enter your location in the app to check.

No. Each cart is delivered separately.

You can reschedule your delivery from the app before the agent is dispatched.

Yes. Both “Buy Now” and “Try Now” orders can be scheduled for “Same Day” or “Next Day” delivery.

“Try Now” is available only on selected products and categories.

You won’t be charged if all items are returned during the try session.

No. You are charged only for the items you decide to keep.

Add items to the “Try Now” cart, select a “Same Day” or “Next Day” slot, try items during delivery, and pay only for what you keep.

“Try Now” lets you try selected items at home before deciding which ones to buy.

Yes. Buy Now orders follow Sevora’s standard return and exchange policy.

You will be charged immediately at checkout.

Yes. Express Delivery is available on all products.

Buy Now orders can be delivered via 60-minute Express Delivery or Scheduled Delivery (Same Day or Next Day).

Buy Now allows you to instantly purchase items without trying them at home.

No. Buy Now and Try Now items must be placed as separate orders or requests respectively.

Buy Now and Try Now serve different shopping experiences. To ensure smooth delivery, payments, and returns, items from these carts must be checked out separately.

Sevora offers two shopping options—Buy Now for instant purchase and Try Now (Try Before You Buy) to try products at home before making payment.